Here's what you get when you contact Massdrop "Support." Short version--Screw you, not our problem, we've got your money.
My name's Dave. I'm sorry that you got a suspicious program when you downloaded the drivers for the Zorloo ZuperDAC.
[...] We can only offer returns for items that arrive damaged, defective, not-as-advertised, or are missing components. Sadly we can't be held liable for the drivers that the manufacturer uses.
I did a search through Zorloo's FAQ's concerning the Trojan.Gen.SMH, and they said it's a false positive and their drivers are virus free.
"Dave," if a useless/malware driver is not your idea of a "missing component" or defective or "not as advertised"--LIKE YOU CAN'T USE IT--then you need a new dictionary. And gosh, "Dave," if a Chinese hacker sent you maiware do you think they would admit it?
Has Zorloo contacted Symantec about a false positive? (As I have.) Has Zorloo figured out why it's triggering the warning? Has Zorloo provided any independent verification that it's not malware?
Or, has Massdrop done any independent investigation or research? Tried the products it sells? No, the "community" is really just another marketing target.
This attitude really speaks for itself. No wonder so many people despise Massdrop.
Ka.avik, I really appreciate your work--more than Massdrop could be bothered with--and I will respond to that separately.